Symptom You cannot browse to the CRS Administration URL and a Page Cannot be Displayed error appears.
Error Message None.
Possible Cause The system cannot access the CRS Administration web page. A required service may not be running or required files may be missing.
Make sure the following services are running:
•Check that the CRSJavaAdmin.exe is running (in Windows Task Manager).
•IIS Admin service
•World Wide Web Publishing service
Recommended Action If these services are running, verify that files exist in the install_directory\tomcat_appadmin\webapps\appadmin\ directory, where install_directory is the folder in which the CRS system is installed. (By default, the CRS system is installed in the c:\Program Files\wfavvid folder.)
If no files exist in this directory, perform the following steps:
Step 1Stop the Cisco CRS Node Manager service.
Step 2Delete the appadmin folder from the tomcat_appadmin\webapps folder in the folder in which you installed the CRS system. (By default, the CRS system is installed in the c:\Program Files\wfavvid folder.)
Step 3Start the Cisco CRS Node Manager service.
Step 4Wait for a few minutes and try to browse to the URL again.
Daniel Sobrinho
