Does Attendant Console work on CME/UC520?

Unanswered Question
Feb 29th, 2008

Can I run Attedant Console with a UC520/CME?

I have this problem too.
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Paolo Bevilacqua Fri, 02/29/2008 - 08:58

With UC500/CME you have two choices for attendant console. First is CUE AA, that will support call by name, and can be customized with the CUE script editor.

Second is TCL/IVR, called B-ACD/AA, that will support a menu of choice for different groups, and more importantly, call queuing. In practice, you can do a nice call center with it.

Se depending on what you need to do, you use one or the other.

Hope this helps, please rate post if it does!


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