paolo bevilacqua Fri, 02/29/2008 - 08:58
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With UC500/CME you have two choices for attendant console. First is CUE AA, that will support call by name, and can be customized with the CUE script editor.


Second is TCL/IVR, called B-ACD/AA, that will support a menu of choice for different groups, and more importantly, call queuing. In practice, you can do a nice call center with it.


Se depending on what you need to do, you use one or the other.


Hope this helps, please rate post if it does!

Rob Huffman Fri, 02/29/2008 - 10:55
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Hi Andy,


Hope all is well :) Just to add a little to Paolo's always great info (5 points to you my friend for spending so much time developing these solutions for others to share :)


There is also Arc Express for CME


http://www.arcsolutions.com/NorthAmerica/Products/ArcExpress.html



Hope this helps!

Huff

paolo bevilacqua Fri, 02/29/2008 - 13:37
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Whoops I realize now that I misunderstood the question, that is_not_ about Auto Attendant as I've misread.

So I rated Rob's post for bringing the thread back on track.

Incidentally I also wrote a sort of "status only" console for CME that can be downloaded at:

http://pbevila.fastmail.fm/public/CME%20Consolite/



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