02-29-2008 08:45 AM - edited 03-13-2019 05:01 PM
Can I run Attedant Console with a UC520/CME?
02-29-2008 08:58 AM
With UC500/CME you have two choices for attendant console. First is CUE AA, that will support call by name, and can be customized with the CUE script editor.
Second is TCL/IVR, called B-ACD/AA, that will support a menu of choice for different groups, and more importantly, call queuing. In practice, you can do a nice call center with it.
Se depending on what you need to do, you use one or the other.
Hope this helps, please rate post if it does!
02-29-2008 10:55 AM
Hi Andy,
Hope all is well :) Just to add a little to Paolo's always great info (5 points to you my friend for spending so much time developing these solutions for others to share :)
There is also Arc Express for CME
http://www.arcsolutions.com/NorthAmerica/Products/ArcExpress.html
Hope this helps!
Huff
02-29-2008 01:37 PM
Whoops I realize now that I misunderstood the question, that is_not_ about Auto Attendant as I've misread.
So I rated Rob's post for bringing the thread back on track.
Incidentally I also wrote a sort of "status only" console for CME that can be downloaded at:
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