We have a two person helpdesk staff and I would like to set them up with some basic call center type of functionality.
Some requirements are:
Have a primary personal line for personal calls
Share the main helpdesk extension
Ability to login/logout of helpdesk line
Right now I added both of them as Attendant Console users and created a pilot point and included both end users in the pilot point hunt group, routing as "first available". This works pretty well but calls destined to the helpdesk line get FORWARDED to their personal lines.
This will be voicemail management issue because helpdesk voicemails will end up in thier personal mailboxes if they don't log off and don't answer their phones.
Is there another way to go about this?
Thanks for your help!