Unity fails to start after a reboot

Unanswered Question
Feb 29th, 2008

I've juts installed Unity 5.0 in VMO environment, where a pair of Unity servers are DC/GC, whenever I reboot a server Unity fails to start, however manual start works just fine and all appears to be fine. I am repeatedly seeing the following error in the event viewer:

Source: CiscoUnity_AvRdbSvr

Event ID: 21000

Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=HQDCUNTYPRI1;Initial Catalog=UnityDb;uid=Administrator;pwd=<?}: 80004005

SQL Server starts just fine, I can connect to UnityDB, I am thinking this may be due to a some domain policy.

Has anyone encountered this?


I have this problem too.
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twissam Sat, 03/01/2008 - 11:06

i never faced this with Unity, but with CCM.

i donno why this is happening, but as a workaround you can go the unity services and select the recorvery action (restart the service after 3 min)

Good luck

ranpierce Tue, 03/04/2008 - 10:37

Question: VMO voice mail only? cause VMO stands for Viewmail for Outlook.

So how is it set up? Need more information.


Ginger Dillon Tue, 03/04/2008 - 11:08

Hi -

Error code 80004005 is typically a permissions related issue, although I don't know why it is occuring in your situation. Have you checked BugTrac on Cisco or called TAC on this yet>


Chris Deren Tue, 03/04/2008 - 12:24

I've got it resolved by changing the Unity gateway service set to recover on second and third time.

P.S. VMO stands for VoiceMail Only as oppose to UM - Unified Messaging.


ranpierce Tue, 03/04/2008 - 12:52

Glad you got it fixed. (really)

VMO is a tool in UM so it cannot be an acronym (as apposed) to UM.

I just am clearing this up not wanting to get in a contest about it.



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