make all phones ring?

Answered Question
Mar 1st, 2008

Hi,

I am setting up an AA. I have different numbers going to different extensions. I would like for 1 of the extensions to ring on every single phone so that it can be picked up by whoever is available. Is there a way to do this with the UC 520?

I have this problem too.
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Correct Answer by kplunkett512 about 8 years 11 months ago

The way that this is normally done is to add a second line appearance. You can create the this following way:

1. Enter the CLI.

2. Enter enable mode.

3. type "configure terminal"

4. Based on the number of simeltaneous calls you want the users to answer, enter the same number of ephone-dn's (see below for 4). The last ephone-dn needs to have "huntstop channel".

ephone-dn 120 dual-line

number 5001

description Main Line

name Main Line

huntstop channel

no huntstop

!

!

ephone-dn 121 dual-line

number 5001

description Main Line

name Main Line

preference 1

huntstop channel

no huntstop

!

!

ephone-dn 122 dual-line

number 5001

description Main Line

name Main Line

preference 2

huntstop channel

no huntstop

!

!

ephone-dn 123 dual-line

number 5001

description Main Line

name Main Line

preference 3

huntstop channel

5. For every phone you want to ring, enter the following (the ephone number is the number of the physical phone. The button is the actual button you want the number to appear on). Do this for each ephone you want the line to ring on.

ephone 13

button 2o120,121,122,123

6. type exit.

7. save your configuration.

8. In the auto attendant, point the number to the extension you added in the ephone-dn. In this example, 5001 was used, but you can use any number you want that meets your dial plan.

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Correct Answer
kplunkett512 Sat, 03/01/2008 - 20:22

The way that this is normally done is to add a second line appearance. You can create the this following way:

1. Enter the CLI.

2. Enter enable mode.

3. type "configure terminal"

4. Based on the number of simeltaneous calls you want the users to answer, enter the same number of ephone-dn's (see below for 4). The last ephone-dn needs to have "huntstop channel".

ephone-dn 120 dual-line

number 5001

description Main Line

name Main Line

huntstop channel

no huntstop

!

!

ephone-dn 121 dual-line

number 5001

description Main Line

name Main Line

preference 1

huntstop channel

no huntstop

!

!

ephone-dn 122 dual-line

number 5001

description Main Line

name Main Line

preference 2

huntstop channel

no huntstop

!

!

ephone-dn 123 dual-line

number 5001

description Main Line

name Main Line

preference 3

huntstop channel

5. For every phone you want to ring, enter the following (the ephone number is the number of the physical phone. The button is the actual button you want the number to appear on). Do this for each ephone you want the line to ring on.

ephone 13

button 2o120,121,122,123

6. type exit.

7. save your configuration.

8. In the auto attendant, point the number to the extension you added in the ephone-dn. In this example, 5001 was used, but you can use any number you want that meets your dial plan.

velocitystorm Sun, 03/02/2008 - 07:42

Thanks for the very helpful information. That works great! Is there a way to modify it so that if no one answers then it goes to VM? I tried having it forward to a particular phone if there is no answer so that it would go to that phones VM, but then the overlay stopped working. Oh, I am working on a UC 520 if that makes a difference. Thanks again for your help!!

Rob Huffman Sun, 03/02/2008 - 08:15

Hi Matthew,

Just to add a note to the great info from Ken. Even with this setup you can use the Call Forward No Answer as you correctly tried. It should be set to go to the VM Pilot number for the system. In this example the VM Pilot is 6000;

ephone-dn 120 dual-line

number 5001

description Main Line

name Main Line

call-forward busy 6000

call-forward noan 6000 timeout 10

huntstop channel

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1006859

Hope this helps!

Rob

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