First I am new to the CRS Script editor so this may have an obvious answer but.... When I create a user variable and set it as a parameter it isn't showing up within the Scipt Application. All the other variables that I create (prompt,text, etc) and assign as parameters show up in Application Management when I add the script to the application. Why not the user variable?
I am using a select resource step but I want to send the call to a specific agent. I wanted to control that agent within the application on the CRS server so I don't have to directly edit the script if it needs to be changed.
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
