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Mar 3rd, 2008
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sorry i am new in contact center

i need to know if the cisco agent desktop software work with specific type of ip phones or it work with any ip phone model .


second please i need any refrence that i can start from it to deploy contact center solution

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alex.dersch Mon, 03/03/2008 - 06:51
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Hi,

CAD work with IP hardphones and IP communicator. Deploying a cisco contact center is not a simple task and you need to have an cisco atp in order to place orders and so on. let me know if you need further assistance. i deployed already couple contact center in me region.

Regards

Alex

mostafamossad Mon, 03/03/2008 - 23:32
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for contact express what is the difference between standard , enhanced , premium license


mostafamossad Tue, 03/04/2008 - 07:58
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can i use contact center express 6 in centralized network for example to have the centeralzed contact center express server in the HQ and the call agents in the remote site register with this server .

if this avialable does i need any thing in the remote sites

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