Configuring Delayed Ring in Call Manager

Unanswered Question
Mar 3rd, 2008

If a manager has a number on both thier phone and their admin's phone, is there a way to have the manager's line ring on his phone first, and then ring on his admin's phone when they don't answer? And then could it roll to the manager's Unity voicemail when the admin doesn't answer?

I have this problem too.
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rob.huffman Mon, 03/03/2008 - 08:12

Hi Joseph,

Sadly, there is no delayed ring setting on any CCM version. What you do here normally is to setup a secondary number on the Admins phone and then have the Mnager DN Call Forward No Answer to it after x-number of seconds of ringing on the Manager phone.

For example;

Manager Line = 5555 (CFNA to 1361 @ 6 seconds)

Admin Phone Secondary Line 1361 (CFNA to Unity Pilot @ 6 seconds)

Admin Phone can also include a non-ringing appearance of 5555 just for a nice visual monitor.

The Voicemail should automatically roll to the Manager mailbox in this scenario :)

Hope this helps!



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