Cisco Unity Connection version: 18.104.22.16801-362.
We have a user that hears the storage limit message. We checked the mailbox through TUI and determined that there is one saved message and one new message. The administrator GUI indicates 36 messages. We assume that there are 34 deleted messages.
Our policy is save deleted messages for four days.
Q: Is there a way through Administrator GUI to determine the state of the 36 messages?
Q: With the goal of removing the deleted items, is there a way through Administrator and/or Root access to manage individual mailboxes?
Thanks in advance for your assistance in this matter.