I use IPCC Enterprise with IVRs.
The ICM script im having problem with is very simple:
Calls comes in, Translation Route to IVR, user get a prompt to enter "1" or "2", after that i check with "Caller Entred Digit" and want to do "Requalify node" to route the Call to another Calltype (in another script). If Agent are ready on the second Calltype it works fines (rings the Agent). If all Agent on the Secont Calltype are busy it doesnt go through my IVR.
When i use "label" instead of "Requalify" it works fine. But i need the Requalify Node for reporting Purpose.