Unity Message Monitor - Unity 5.x Question

Answered Question
Mar 3rd, 2008

Anyone know if issues using the Message Monitor service in Unity 5.x and shared line appearances? We have a subscriber with a shared line appearance and they're wanting to use Message Monitor, but it's not working.


Thanks in advance

Correct Answer by Rob Huffman about 8 years 11 months ago

Hi Brian,


Hope all is well :) Have a close look at point two listed below;


By default, Message Monitor is enabled for your primary extension.


From this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/dom/cuugtuid060.html#wp1012316


Verify that, if the directory number to which Cisco Unity attempts to bind is associated with multiple devices, that Message Monitor has been enabled for a single device through the subscriber conversation in Setup (4) > Personal Settings (3) > Message Monitor Settings (6).


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml#troub


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml



Hope this helps!

Rob

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Correct Answer
Rob Huffman Mon, 03/03/2008 - 16:18

Hi Brian,


Hope all is well :) Have a close look at point two listed below;


By default, Message Monitor is enabled for your primary extension.


From this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/dom/cuugtuid060.html#wp1012316


Verify that, if the directory number to which Cisco Unity attempts to bind is associated with multiple devices, that Message Monitor has been enabled for a single device through the subscriber conversation in Setup (4) > Personal Settings (3) > Message Monitor Settings (6).


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml#troub


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml



Hope this helps!

Rob

mlitka Tue, 04/15/2008 - 07:53

Rob -


Any idea why on some of my phones Message Monitor is 'turned on but set to another extension' by default?


I would have thought it would be turned either off or on by default.


Thanks,


Mike

PETER NEBLETT Tue, 04/15/2008 - 12:54

We experienced something very simular - Are you using 10 digits?


If so install Install Unity 5.0(1)ES38


This may be the problem:

==========================================

The binding fails even that the phone number is correct. The list retrieved shows incorrect phone numbers: DN=<-2121054402>. However that user shows as verified as Authorized.


Cisco found this bug:


CSCsk13091

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs


Symptom:

Cisco Unity Phone View Visual Message Locator and Message Monitor features do not work for DNs of 10 digits in the range 2147483647-9999999999 or DNs longer than 10 digits.


When viewed in UTIM Phone View device verification or UDT diagnostics, devices of this range appear as negative numbers or incorrect numbers.


Condition:

Cisco Unity 5.0(1) when using the Cisco Unity Phone View Message Monitor or Visual Message Locator features, or when attempting to verify phone devices via the UTIM Phone View configuration page.


Workaround:

Install Unity 5.0(1)ES21 or later.


I hope it helped,

Peter Neblett


b_ferguson Fri, 04/18/2008 - 08:48

Michael,

Did you ever your issue with message monitoring being disabled and pointing to another extension on your phones. I am experiencing the same problem. Any ideas?


thanks,

mlitka Fri, 04/18/2008 - 08:56

No unfortunately I haven't. We are currently piloting the new features in Unity 5.0(1). I will let you know if I find anything.

PETER NEBLETT Thu, 06/19/2008 - 09:32

Yes - There is a problem. The Monitoring feature works on an individual device only. Meaning if the other shared extension/device wants to use the feature that user has to enable on that device.


Hint: Enabling the feature disables it on another


Read the attached document (Page 6) on the previous message I sent.

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