Unified messaging

Unanswered Question
Mar 3rd, 2008
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Hi all,

We are on Call Manager 4.1.3 and Unity 4.0.5.


When an incoming vm goes to the Ourlook client it says, " message from Username"

but sometimes it says "messages from 4082251234"


Any reason for this?


Thanks,

Randall

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Jaime Valencia Mon, 03/03/2008 - 19:43
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if the guy that left the message is also a unity subscriber then you will get the username.


if the guy that leaves the msg is not a subscriber or the caller was from PSTN you only get the calling number


HTH


javalenc

rcrumm_2 Tue, 03/04/2008 - 08:48
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These are internal calls. So, each user is a Unity sub.


Randall

Steven Landon Tue, 03/04/2008 - 09:07
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If the number is what is displayed, is the number their DN? How did the call get to Unity?

Jaime Valencia Tue, 03/04/2008 - 09:19
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was going to ask the same thing. is the number that they get in the voicemail their subscriber DN?


HTH


javalenc

rcrumm_2 Tue, 03/04/2008 - 09:20
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here is an example:

Bill B, ext 6743, leaves a vm for Chris B, ext 2555. Chris reads his email and it reads toy have a vm from 14085556743, not from Bill B.


Randall

Steven Landon Tue, 03/04/2008 - 09:27
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exactly how did Bill place the call? from his IP phone? What are you using as the CUCM DN? possibly an E.164 number? Is it the 4-digits?

rcrumm_2 Fri, 03/07/2008 - 09:27
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OK,

I found out what was happening. He exceeded his exchange limitaion so he could not receive any more emails/vm's.


The "crazy" thing I learned was the deleted items in Outlook is the same as the VM(UC).


Thanks for the help!


Randall

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