03-03-2008 03:04 PM - edited 03-15-2019 09:12 AM
Hi all,
We are on Call Manager 4.1.3 and Unity 4.0.5.
When an incoming vm goes to the Ourlook client it says, " message from Username"
but sometimes it says "messages from 4082251234"
Any reason for this?
Thanks,
Randall
03-03-2008 07:43 PM
if the guy that left the message is also a unity subscriber then you will get the username.
if the guy that leaves the msg is not a subscriber or the caller was from PSTN you only get the calling number
HTH
javalenc
03-04-2008 08:48 AM
These are internal calls. So, each user is a Unity sub.
Randall
03-04-2008 09:07 AM
If the number is what is displayed, is the number their DN? How did the call get to Unity?
03-04-2008 09:19 AM
was going to ask the same thing. is the number that they get in the voicemail their subscriber DN?
HTH
javalenc
03-04-2008 09:20 AM
here is an example:
Bill B, ext 6743, leaves a vm for Chris B, ext 2555. Chris reads his email and it reads toy have a vm from 14085556743, not from Bill B.
Randall
03-04-2008 09:27 AM
exactly how did Bill place the call? from his IP phone? What are you using as the CUCM DN? possibly an E.164 number? Is it the 4-digits?
03-07-2008 09:27 AM
OK,
I found out what was happening. He exceeded his exchange limitaion so he could not receive any more emails/vm's.
The "crazy" thing I learned was the deleted items in Outlook is the same as the VM(UC).
Thanks for the help!
Randall
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