need the right patch for CCM 5.x

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Mar 4th, 2008
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hello guys, I need to know the right patch for our CCM 5.X. I had been trying to perform the configuration backup for our Callmanager and everytime it failed. I found out that there is a bug. It seems that we need to update our version. The CCM details can be found below:


CCM Software:

Product version: 5.1.2.1000-11

Platform version: 2.0.0.1-1


Thanks



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Rob Huffman Tue, 03/04/2008 - 05:40
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Hi Gary,


This appears to be the Bug you are hitting. The Fixed-In versions are below;


CSCsi80320 Bug Details


DRS MA Hangs with KeepAlive.run, network disconnect detected for host


Symptom:


During the Backup Process, the DRS Status page would hang and backup would never complete. In some

cases the DRF Master and Local Agent Services would not start and the following error will be noticed in

the LA traces : "Keep.Alive.run,Network Disconnect detected for host"


Conditions:


DRF has been impcated due to the JDK version upgrade. The older Alarms JNI will not work as expected

with the current version of JDK.


Workaround:


The workaround requires remote access to the server. Please contact TAC for the same.

This fix is available in 5.1(2b)/5.1.2.3000-2 and 5.1(3)/5.1.3.1000-12. Please upgrade to one of those

versions or later.



1st Found-In

5.1(2.1000.11)


Fixed-In

5.0(4.3109.1)

5.1(1.3123.1)

5.1(1.9131.63)

5.1(2.1102.1)

5.1(2.3000.1)

6.0(0.9901.249)

6.0(1.1000.14)

6.0(1.1000.37)

6.0(1.1101.2)

5.1(3.1000.12)

6.1(1.1000.11)

Related Bugs

DRS backup fails to transfer tar files to the sftp server

Symptom: DRS backup is failing to transfer files to the sftp server. Following errors are seen in the drfMA*****.log from activelog /platform/drf/trace/ ERROR [drfBackupTarStatusMonitor] - drfBackup.drfTarStatusMonitor:: SFTP list matching tar's resulted in nonZero return value: ERROR [drfBackupTarStatusMonitor] - drfBackup.drfTarStatusMonitor:: SFTP list std out : initial args in: Conditions: The problem is seen during a manual backup or a scheduled backup operation using Disaster Recovery System. Workaround: The workaround requires remote access to the server. Please contact TAC for the same. This issue is fixed with the resolution of CSCsi80320. This fix is available in 5.1(2b)/5.1.2.3000-2 and 5.1(3)/5.1.3.1000-12. Please upgrade to one of those versions or later.


Hope this helps!

Rob

wireheadz Sat, 03/08/2008 - 10:04
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Thanks Rob. Ill try to download the upgrade or patch as soon as possible.

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