Does anyone know if Cisco is looking into a way to allow Cisco Agent Desktop to upgrade without requiring Administrator privilege on the agent PCs?
After installing the Cisco VoIP / Call Center solution, this is the one issue that we cannot get around. We were told by Cisco TAC and directed to the documentation that states that Administrator privilege is required for CAD for it to upgrade.
Even though we know administrator privilege is required, we refuse to accept it without trying every possible way to get around it and to be able to manage it like any good enterprise application.
We thought we had a solution at one point, by using Microsoft SMS to log in as an administrator and launch the CAD software at which point it would upgrade and be ready for the agent when they logged in. We found that when we upgraded UCCX the next time there was a service pack for CAD that required popups to be clicked. This was different than the previous patch that didn't require any popups to be acknowledged. So, we cannot predict what will be needed from one upgrade to the next and still have an unreliable CAD upgrade process short of giving the agents admin rights on their PC.
At the very least, Cisco shouldn't cause CAD to not launch if the upgrade doesn't occur. This would give us time to write an SMS script to be use to upgrade the CADs.
Does anyone else have thoughts on this issue?