We've got three users that all run the attendant console. Since upgrading to 6.1.1 from 4.1.3, the console is painfully slow when they attempt to click between speed dial tabs, or do just about anything. The console window turns to a grey box for about 5-7 seconds and then snaps out of it. Once it snaps out of it, it works just fine, doesn't miss a beat. But, if they go work in their email, or web, or anything other than the console and come back to it, it freezes for another 5-7seconds and then is fine again.
This is becoming extremely frustrating for our users here and TAC provided no help at all. The machines they're running are loaded with memory and have new processor's, so I really don't think its a lack of resource issue.
Anyone else experiencing this issue?
Also, this message keeps getting generated in the real-time monitor:
Attendant Console Server heartbeat rate below 24 beats per minute. Current heartbeat rate is 0 beats per minute.