We have got a strange situation - all our 7911 phones registered to CUCM 6.0(1) are missing Hold softkey. Instead all of them have Monitor softkey (which is effectively the loudspeaker key). If you go to Softkey Template page and select Connected phone state then you can see all the softkeys in the correct order and the first key is Hold. Monitor key is not shown anywhere. Nevertheless on the phone itself it is Monitor key instead of Hold.
Another interesting thing is when I change the Softkey Template, save it and reset the phone, there is no change in the softkeys on the phone - they stay exactly the same as they were (with Monitor as the first key).
Has anybody seen anything like this?
Surely on a 7911 this will not update as there is a dedicated hold "hard"key so maybe CUCM is clever enough to omit the softky as unrequired?!
By the way, why do you want the sotkey aswell?