i have a system running with CCM 5.X and Contact Center Premium 5.x. ALL are running G729 - reason being some initial voice quality issues on the LAN with 711, did all updates andfirmware updates on the phones, QOS was configured properly but still has a slight echo in the background. changed to 729 and voice quality to this day was perfect. 9 months and running.
anyway, we are exploring voice recognition and noted that all vendors only offer with G711.
my question is, has any body run this type of setup before, cause the vendors are saying that they never did any transcoding at all. is this not a reasonable possbilitiy to do transcoding?
thanks in advance