Yesterday I was notified that a few people were not able to access their voicemail boxes. Error, "the server is off line" after entering their password. Messages were SOMETIMES delivered via email.
The network admin added new message stores in Exchange and I did not know I needed to run the Permissions Wizard so Unity can access them.
The issue is resolved now, but the owner rec'd 51 voicemails once the wizard ran properly. Since his exchange mailbox was moved to the new message store, 1/1/08, he received 8 voicemails via email and 51 were held in the failure folder.
Any ideas as to why 8 would work when the rest failed? If it was a Unity permissions error, how could 8 make it out of Unity?
Thanks in advance,
Yes there is if there is an error in the app log you can use EMS.
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Hi Liz -
My first guess is that the 51 voicemail messages were from external callers. Before the Permissions Wizard was run, Unity did not have access to the user's inbox, therefore the messages remained in the UnityMTA\Failed folder. However, the 8 voice messages sent via email were probably sent from internal users. Since the emails were sent via Exchange, not Unity, Exchange had proper access to send the messages to the user.