material confirmation

mostafamossad · ‎03-05-2008

i have a customer need contact center for 100 agent .

i made the offer with this material :

Contact Center Software

CCX-60-NEW-ENH CCX 6.0 ENH Server , Seat Software

CCX-60-NEW-E CCX 6.0 ENH NON-HA Server , Seat Software

CCX-7845I-60 CCX 6.0 7845 IBM Server SW,OS

CCX-60ENH-SEAT1 CCX 6.0 ENH Seat Qty 1 (agent or supervisor)

Included: CCXIVR-W03-COA-KIT CCX and IP IVR COA Kit: Win2003 and COA

Contact Center Software

MCS-7845-I2-CCX1 HW Only MCS-7845-I2 with 4GB RAM and Four 72GB SAS HD

CAB-ACE Power Cord Europe

plz i need any one to confirm me is that offer is correct or not. does there any items that like license. does CCX 6 work with CM 6 . how can i order the the cisco agent desktop and supervisor.

to record the calls i have ordered the enhanced package . is that enough or i need any thing additional to make recording

pklos · ‎03-06-2008

Supervisor uses the same license as agent, so don't worry about it. Cisco provides just simple ad-hoc recording, if you want real recording you should buy dedicated recording solution like NICE (http://www.nice.com/) or Witness (http://www.witness.com/).

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regards,

PK

mostafamossad · ‎03-06-2008

thx for reply

plz can u tell me what is new features in other record system .

and can i record the WAN calls using Contact center.

another question is there any limitation for ip phones supported by the contact center

pklos · ‎03-07-2008

External recording uses SPAN ports. So, you need to provide sniffing to record calls.

almost all information about IPCC you can find in SRND: http://www.cisco.com/en/US/netsol/ns656/networking_solutions_design_guidances_list.html#anchor12

Maximum agent count is there at Table A-1 Server Capacities and Limits

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regards,

PK