Extension Mobility issues CUCM 6.0 - Urgent

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Mar 6th, 2008
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I have configured Extension Mobility in CUCM 6.0. Device is enabled with EM and User Device profiles are created. Peculiar issue is that user is able to login to the phone successfully using credentials. The phone comes back normal but without the DN configured for the user. When Services button is pressed, the other services are also listed out. Wondering where the problem could be. Any help is highly appreciated. thanks.

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Overall Rating: 4.5 (2 ratings)
w422266 Thu, 03/06/2008 - 01:32
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I have noted this previously. The dirty way of resolving was restart the EM service if this failed the CallManager service - is this delivery fully patched up?



karthickmail Thu, 03/06/2008 - 01:42
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thanks for the quick reply. I did face this issue earlier and I did try restarting EM and CCM service. Did not work. But when I rebooted the entire cluster, the problem got resolved. The issue is, with the same user id I am able to login to another phone and get the DN. May be I need to raise a TAC for this.

karthickmail Thu, 03/06/2008 - 08:47
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Just now finished call with TAC and they are suggesting for a ES patch to be applied on the CCM 6.0 boxes which they think might fix this issue and also lot of other bug fixes. Let me try that and see if it works.

jarogers2 Fri, 03/21/2008 - 15:16
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Just got done troubleshooting the same thing with the same steps and the same eventual resolution. Restarting all related services to Extension Mobility did not resolve the issue, but restart of the cluster resolved the matter. If you have an update on whether or not the ES patch resolved the issue, please post. Most interested.

matthewpage Tue, 03/25/2008 - 14:34
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Just a little warning the EM issues seemed to be only fixed in the 6.0 ES. If you upgrade to 6.1 this apparently doesnt have the fix as its on a different train to 6.0.


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