Cisco unifoed express and call centre functionality

Unanswered Question
Mar 6th, 2008

A design question, what would be the best way to add call centre functionality to a CUE, i have a client with 70 extensions on CUE and require 10 agents on acd functionality with a stats pack. Is there any way to do this without upgrading to callmanager with IPCC.

I have this problem too.
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Overall Rating: 4.5 (2 ratings)
sdekooter Thu, 03/06/2008 - 01:18

I asume you use CUCME for call control? Since CME4.2 you can integrate to IPCCX5 without CCM.

Else you might use B-ACD tcl..

Paolo Bevilacqua Thu, 03/06/2008 - 01:22

As the other post suggested, b-acd/aa on the cme is adequate for a call center. You will have all needed featurs, plus the statistics, etc..

twissam Fri, 03/07/2008 - 04:09


can i use the B-ACD as follow:

whne some calls from outside it hears, please enter the extension you want or 0 for operator.

i know i can do this with the legacy tcl script...

Good day

twissam Fri, 03/07/2008 - 23:22


i meant old aa: its-CISCO.;

thanks for your help.

Good day


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