Cisco unifoed express and call centre functionality

littledavewhite · ‎03-06-2008

A design question, what would be the best way to add call centre functionality to a CUE, i have a client with 70 extensions on CUE and require 10 agents on acd functionality with a stats pack. Is there any way to do this without upgrading to callmanager with IPCC.

sdekooter · ‎03-06-2008

I asume you use CUCME for call control? Since CME4.2 you can integrate to IPCCX5 without CCM.

Else you might use B-ACD tcl..

paolo bevilacqua · ‎03-06-2008

As the other post suggested, b-acd/aa on the cme is adequate for a call center. You will have all needed featurs, plus the statistics, etc..

twissam · ‎03-07-2008

Hi,

can i use the B-ACD as follow:

whne some calls from outside it hears, please enter the extension you want or 0 for operator.

i know i can do this with the legacy tcl script...

Good day

paolo bevilacqua · ‎03-07-2008

What is "legacy" ?

If you want an improved b-acd/aa version that does more things that standard, I keep the "PL2" branch at:

http://pbevila.fastmail.fm/public/app-b-acd-aa-2.1.2.2-pl2.tcl

twissam · ‎03-07-2008

Hi,

i meant old aa: its-CISCO.2.0.1.0.tcl;

thanks for your help.

Good day