SLA for AAL5

Answered Question
Mar 6th, 2008

Does anyone know where one could find any examples of a Service Level Agreement for the AAL5?

I have this problem too.
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Correct Answer by Danilo Dy about 8 years 8 months ago

Hi,

You need to ask their account manager for that. They are the only one who can provide you with those info because some of them may be confidential between the service provider and the subscriber (or prospective subscriber). Anyone here who give you those info will not be honoured by the said service provider as some SLAs if not all of them has a legal bind.

Asking such information from the service provider does not automatically bind you with any contract with them (beside NDA).

Regards,

Dandy

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Danilo Dy Tue, 03/11/2008 - 07:36

Hi,

IMO, AAL5 is ATM Adaptation Layer 5 which is used to send variable-length packets up to 65,535 octets in size across an Asynchronous Transfer Mode (ATM) network.

What SLA are you looking for? Uptime? Throughput? Latency?

Uptime and latency differs per provider and distance between circuits. Some provider gives SLA for one end and not the other end if they don't own both infrastructure.

For throughput, take a look at this AAL5 payload in different line rate http://sd.wareonearth.com/~phil/net/overhead/

Regards,

Dandy

jdreed2829 Tue, 03/11/2008 - 09:34

I am looking for something that a Customer (Such as AT&T, Verizon, MCI,...) would use to show as an exceptable percentage of uptime/Throughput/Latency/Errors....Ect.

Correct Answer
Danilo Dy Tue, 03/11/2008 - 20:18

Hi,

You need to ask their account manager for that. They are the only one who can provide you with those info because some of them may be confidential between the service provider and the subscriber (or prospective subscriber). Anyone here who give you those info will not be honoured by the said service provider as some SLAs if not all of them has a legal bind.

Asking such information from the service provider does not automatically bind you with any contract with them (beside NDA).

Regards,

Dandy

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