IP Communicator is too aggressive with keyboard shortcuts

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Mar 6th, 2008
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I have Cisco IP Communicator One of the keyboard shortcuts it registers, Ctrl+Shift+A (answer phone), fails on two accounts: First, it DOESN'T answer the phone, and second, it completely takes over that shortcut. I have two separate apps where that shortcut fails to work whenever Communicator is running but does work when I shut the program down. Is there any way to disable/change this key sequence? I really need this shortcut in one of the programs.

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pklos Fri, 03/07/2008 - 01:30
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You may try to edit kbmap.xml file in (default path is "C:\Program Files\Cisco Systems\Cisco IP Communicator").




pawprintjj Thu, 04/10/2008 - 11:46
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I realize I'm replying very late, but kbmap.xml does not seem to be what I need. Nowhere in there is Ctrl+Shift+A mapped, so this shortcut must be handled elsewhere in the software.

pawprintjj Thu, 04/10/2008 - 13:30
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By the way, after doing some tests (and upgrading to, I should clarify that Ctrl+Shift+A DOES answer the phone IF and only if the software has focus. This begs the question of Why does it hook the #$%&^%&@# shortcut system-wide if it's not going to respond to it no matter where it's invoked?


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