B-ACD problem

UCcomp2007 · ‎03-06-2008

I'm trying to configure the B-acd TCL application. When I dial aa-pilot, from either internal or external call does not connect.

When I do a "show show call application sessions" there is no output. I reloaded router but still no output from this command. It seems that TCL script isn't loading proberly. Does anyone have any suggestions? Below is config. I'm running CME.

dial-peer voice 200 voip

destination-pattern 4500

session target ipv4:172.16.3.1

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 301 voip

service aa

incoming called-number 4500

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 302 pots

service aa

incoming called-number 4500

application

service queue flash:app-b-acd-2.1.0.0.tcl

param queue-len 20

param number-of-hunt-grps 1

param aa-hunt2 4210

param queue-manager-debugs 1

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

paramspace english index 1

param number-of-hunt-grps 1

param handoff-string aa

param dial-by-extension-option 3

param operator 4003

paramspace english language en

param max-time-vm-retry 2

param aa-pilot 4500

param max-extension-length 4

paramspace english location flash:

param second-greeting-time 30

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param voice-mail 3600

param max-time-call-retry 45

paramspace english prefix en

param service-name queue

thanks

Avner Izhar · ‎03-06-2008

Try to run 'debug voip application script', make a call from the pots side and let us see the output.

Regards, Avner.

UCcomp2007 · ‎03-07-2008

Debug revealed I did not have Mandatory Voicemail paramater. Once I added, scripts executes fine.

Thanks for the help.

leemj001 · ‎03-07-2008

Hi,

Just looking through your config and the first thing I've noticed is that under the service queue you have defined "param aa-hunt2 4210"

The first aa-hunt should be 1, param aa-hunt1 4210.

When you invoke the "show call application sessions" if the call is progress you will see the application "aa" but generally you will only see the "queue" application running.

HTH