AS 5350 discovered as Unknown device

Answered Question
Mar 6th, 2008
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Hi


After device discovery in LMS 2.3, the RAS (AS5350) is shown as an unknown device. Can anyone help me on this .


Thanks and regards

Rajesh

Correct Answer by Joe Clarke about 9 years 3 months ago

Okay, this is an AS5350XM which is not supported until LMS 2.6 SP1. Therefore, you need to upgrade to CS 3.0.6, RME 4.0.6, and Campus 4.0.10 to get support.

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Joe Clarke Thu, 03/06/2008 - 21:54
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There is no LMS 2.3. Please double-check the version, and provide exactly where you see the device showing as unknown.

rajesh1331 Fri, 03/07/2008 - 22:41
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hi Clarke


ooops....It is 2.6.that was a typo :)

Actually Iam using LMS 2.6 and VMS 2.3


rgds

Rajesh

Joe Clarke Sat, 03/08/2008 - 07:57
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Are they installed on the same server?

rajesh1331 Sun, 03/09/2008 - 23:22
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Hi Clarke,


Both are running on different servers. LMS with Win 2003R2 OS and VMS in Win 2000.

All my 7200, 3500, 2900 series are being discovered properly , but the 5300 devices are being discovered as unknown devices.


rgds

rajesh

Joe Clarke Sun, 03/09/2008 - 23:35
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Okay, good. the two cannot be installed on the same server, and doing so would definitely have messed things up. You still have not said exactly where these 5300 devices are showing as unknown. A screenshot would be helpful.

Correct Answer
Joe Clarke Mon, 03/10/2008 - 09:16
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Okay, this is an AS5350XM which is not supported until LMS 2.6 SP1. Therefore, you need to upgrade to CS 3.0.6, RME 4.0.6, and Campus 4.0.10 to get support.

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