CRS - 4.0 (Package: IP IVR)
ICM - 7.1.5
CCM - 4.1
Here is the problem:
When a call is placed in que i send it to external script(VRU) and play some promo messages.
The normal flow is when an agent becomes available the script interupts and sends the call to the agent.
But when the caller hangs up, the call stays in que untill the timeout set in the ICM pases. I have tryed different things to drop the call but it stays as long as the timeout is set. And meanwhile if an agent becomes available - he receives a reservation without a call.
Anyone knows some way to drop it or what is the reason for the missing abortion of the call.
I have tryed some things in CRS - to catch esceptions etc. but call can not be terminated or rejected.