tcl for operator busy

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Mar 7th, 2008
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I'm trying to configure a script to put a message when all operators are busy; I don't know if we can use B-ACD because there a lot of options we don't need.



Does anyone have any suggestions? I'm running CME 4.2


Many thanks,


Cristiano



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paolo bevilacqua Fri, 03/07/2008 - 03:22
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Well I suggest that you use b-acd/aa because it does call queuing and all thing people expects when they call a company.

Or explain exactly what's your setup and what you want to do.

cbettont Fri, 03/07/2008 - 03:47
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thank you for your prompt reply;


I try to explain waht we need


on the same CME we manage 2 different company


when a external user call one of these company, his call should be forwarded to an hunt group; after 15 seconds if nobody answer, the caller should hear a greeting audio like allagentsbusy and mantain his call on queue.


As I told you on the same CME we manage 2 different company with different lines so I don't know if we can use b-acd/aa; if it was possible to use b-acd/aa can you supply me some example?


if you need further information


regards,


Cristiano

paolo bevilacqua Fri, 03/07/2008 - 04:08
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Yes, you can configure two "front-ends" with for the two companies with b/acd aa. This is done configuring different "services".


What you want is called "drop-through" mode. Please locate the the b-acd/aa documentation. You don't need to read it in full, just configure as for examples.


Hope this helps, please rate post if it does!

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