Viewing parked calls from phone

Unanswered Question
Mar 7th, 2008
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We are using a UC520 in PBX mode. We are looking for a better way to monitor calls that are placed in park. Ideally we would like to bring up a list of calls on park from the screens of one of our 7970 phones. Is this possible? If not, what other options do we have?


Rgss,

Diego

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Paolo Bevilacqua Fri, 03/07/2008 - 06:34
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Sorry, that is not possible. You can configure the various options in the park-slot commands to make so parked calls do return to certain extensions or alternate extension after a timeout.

Rob Huffman Fri, 03/07/2008 - 06:42
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Hi Diego,


You can't do this from the screen of the 7970 , but you can Monitor the Call Park slots using Line Buttons. If you are using alot of Call Park slots you may need to add a 7914 Sidecar to Monitor all of them;


In Cisco CME 3.2.1 and later releases, call-park slots can also be monitored. If a call-park slot is assigned to a monitor button using the button m command, the line status shows "in use" when a call is parked in the monitored slot. A call that is parked on the monitored call-park slot can be picked up by pressing the assigned monitor button.


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmepark.html#wp1010677


Hope this helps!

Rob

Paolo Bevilacqua Fri, 03/07/2008 - 06:47
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Right, right Rob!

Paolo Bevilacqua Fri, 03/07/2008 - 09:01
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Sorry, CME has no documented API to interact with parked calls.

DIEGO ALONSO Fri, 03/07/2008 - 09:19
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I guess they have to leave some stuff out or otherwise nobody would buy Call Manager. ;)


Thanks,

Diego

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