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Viewing parked calls from phone

tato386
Level 6
Level 6

We are using a UC520 in PBX mode. We are looking for a better way to monitor calls that are placed in park. Ideally we would like to bring up a list of calls on park from the screens of one of our 7970 phones. Is this possible? If not, what other options do we have?

Rgss,

Diego

6 Replies 6

paolo bevilacqua
Hall of Fame
Hall of Fame

Sorry, that is not possible. You can configure the various options in the park-slot commands to make so parked calls do return to certain extensions or alternate extension after a timeout.

Rob Huffman
Hall of Fame
Hall of Fame

Hi Diego,

You can't do this from the screen of the 7970 , but you can Monitor the Call Park slots using Line Buttons. If you are using alot of Call Park slots you may need to add a 7914 Sidecar to Monitor all of them;

In Cisco CME 3.2.1 and later releases, call-park slots can also be monitored. If a call-park slot is assigned to a monitor button using the button m command, the line status shows "in use" when a call is parked in the monitored slot. A call that is parked on the monitored call-park slot can be picked up by pressing the assigned monitor button.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmepark.html#wp1010677

Hope this helps!

Rob

Right, right Rob!

What about PC/software based options?

Thanks,

Diego

Sorry, CME has no documented API to interact with parked calls.

I guess they have to leave some stuff out or otherwise nobody would buy Call Manager. ;)

Thanks,

Diego

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