CallerID

Unanswered Question
Mar 7th, 2008
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We have CCM 6.0.1

I have a phone that displays caller id from an outside call. I have another phone that does not display caller id fromt eh outside. Looking at how the phones are set up they look the same. Where do I need to look in case I missed something?

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Jaime Valencia Fri, 03/07/2008 - 14:58
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what are the phone models?


what do you see on the phone that does not display the caller id?


is the routing the same in both cases?

or do you reach one thru a translation pattern?


javalenc

Mojo1 Tue, 03/11/2008 - 09:15
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We use 7960, 7911, 7912.

We are notified via e-mail that a Voice Message is left and sometimes the external number shows up and sometimes it does not.

All the phones are programmed the same.

Jaime Valencia Tue, 03/11/2008 - 09:32
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you would need to gather traces and some debugs on the GW to verify is the issue is that the phone number is really sent but not presented or if the calling party info is not delivered to the GW since you can have the option to hide your phone number and that might be the case for the guys that are calling you for which you do not see their calling party information


HTH


javalenc


if this helps, please rate

Mojo1 Tue, 03/11/2008 - 09:34
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Is there a setting on each device the determines this?

Jaime Valencia Tue, 03/11/2008 - 09:37
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on the calling side =), nothing on yours unless you have something on the gateway if it's H323 to do this and block or change this


javalenc

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