Rob Huffman Sat, 03/08/2008 - 07:23
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Hi Peterson,

Here is the related info for CCM 5.x MoH;

You can manage the audio files that the Music On Hold feature uses as audio sources. The Media Resources > MOH Audio File Management menu option allows the administrator to perform the following functions:

•Display a list of the MOH audio files that are stored on the system.

•Upload new MOH audio files.

•Delete MOH audio files.

To upload an MOH audio source file that does not display in the drop-down list box, click the Upload File button. In the Upload File popup window that displays, enter the path to a file that specifies an audio source file. If you do not know the path and file name, search for the file by clicking the Browse... button to the right of the File field. After you locate the audio source file, click the Upload button to complete the upload. After the audio file gets uploaded, the Upload Result window tells you the result of the upload. Click Close to close this window.

Hope this helps!


Jaime Valencia Mon, 03/10/2008 - 05:59
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Are you just uploading the file to the TFTPath??

if so that's the error, that has never been the procedure to add MOH audio sources.

in previous versions there was a folder in which you had to drop the file but it was not the TFTPath

this new versions have a different way to add audio sources, the link Rob kindly provides contains the information on how to do so



if this helps, please rate


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