I am trying to implement Click2Dial for an Intranet using a proxy user. The intent is that when a user clicks on a phone number link, the call is made automatically using the proxy user's credentials. I am trying the following three different methods of making a call from code:
1) The classic ASP example provided in the Cisco SDK which does an XML push
2) An ASP.NET equivalent of the classic ASP example which also does an XML push
3) ASP.NET code which calls the makeCallSoap function
All three methods work if I use my personal user id and password. However, when I try using the proxy user, I get a different error depending on which method I try:
1) Access Denied
2) 401 Unauthorized
3) Return Code 3, Return Description âNo Authentication Proxy Rightsâ
I know that the password for the proxy user is correct, because I get a different error if I send a wrong password (also because I can log into the Web Dialer using the proxy user.) Also, the proxy user has been configured according to the instructions outlined in "Cisco Unified Communications Manager Features and Services Guide, Release 5.0."
Any thoughts as to why my proxy user results in the errors I am getting?