Solved: 4507r-e error when powering up first time

bkoryus · ‎03-08-2008

I have a new 4507r-e with a WS-X4013+10GE (Supervisor Engine II-Plus-10GE) module in slot 3. When I power up the chassis I get an error condition. I've tried other Sup ii+10g modules & 4507r-e chassis with the same results. The module is compatibly with this series and the ios seems to be valid. Any suggestions.

Thanks,

Bob

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Error message (keeps recycling):

Rommon reg: 0x0E004180

############

k2diags version 5.2_b

prod: WS-X4013+10GE part: 73-10178-07 serial: ##########

Power-on-self-test for Module 3: WS-X4013+10GE

Port/Test Status: (. = Pass, F = Fail, U = Untested)

Reset Reason: PowerUp

Cpu Subsystem Tests ...

seeprom: . temperature_sensor: . eobc: .

Port Traffic: L3 Serdes Loopback ...

0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .

12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .

24: . 25: . 26: . 27: . 28: . 29: . 48: . 49: . 50: . 51: .

Local 10GE Port 62: .

Local 10GE Port 63: .

Port Traffic: L2 Serdes Loopback ...

0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .

12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .

24: . 25: . 26: . 27: . 28: . 29: . 48: . 49: . 50: . 51: .

Port Traffic: L2 Asic Loopback ...

0: . 1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: .

12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .

24: . 25: . 26: . 27: . 28: . 29: . 48: . 49: . 50: . 51: .

Switch Subsystem Memory ...

1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: . 12: .

13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .

25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .

37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .

49: . 50: . 51: .

Module 3 Passed

Exiting to ios...

Rommon reg: 0x0E000180

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Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASE-M), Version 12.2(31)SGA3, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 19-Jul-07 19:11 by hqluong

Image text-base: 0x10000000, data-base: 0x114A99DC

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##### ###### ###### # # ###### #

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Unsupported chassis type 52, system can not boot

Rebooting in 10 seconds...

10 09 08 07 06 05 04 03 02 01 Ã¿

Edison Ortiz · ‎03-09-2008

My apologies, I should've caught it earlier. You need 12.2(40)SG for the 4507R-E and the previous link I posted has incorrect information.

Slots 3 and 4 are reserved for supervisor engines only in Cisco Catalyst 4507R-E; Slots 1-2, and 5-7 are reserved for line cards.

This link has the correct information:

http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps4324/product_data_sheet0900aecd801792b1.html

HTH,

__

Edison.

View solution in original post

Edison Ortiz · ‎03-08-2008

Hi Bob,

Slots 4 and 5 are for supervisor engines only.

Try one of those slots and let us know how it works out.

http://www.cisco.com/en/US/products/ps9296/index.html

HTH,

__

Edison.

bkoryus · ‎03-09-2008

Edison,

Yes, sup is located in slot 4. The blades won't slip in any other slots (larger connector). Also slots 4 & 5 are highlighted with sup only.

Thanks,

Bob

Edison Ortiz · ‎03-09-2008

Your initial message indicates the Supervisor was inserted in Slot3.

Power-on-self-test for Module 3: WS-X4013+10GE

Port/Test Status: (. = Pass, F = Fail, U = Untested)

Reset Reason: PowerUp

Am I missing something ?

__

Edison.

bkoryus · ‎03-09-2008

Hi Edison,

Your not missing anything, I'm probably missing something. But even though the url says slots 4 & 5 are for sups, only 3 & 4 can support a sup module. There are 7 slots in this 4507r-e chassis, slots 3 & 4 are labeled Supervisor (highligted in blue / see attach picture) and inside slots 3 & 4 the backplane connector is too large to support anything other then a superisor (4013+10ge). All of the other slots (including 5) backplane only have a small connector that seems to only supports the line cards (like the 4548 module). i went ahead and only installed the sup in slot 4 and powered it up, and the error message came up(see attachment).

Again, I've attach a picture showing what is labeled on slots 3 & 4 reflecting they support only supervisor modules. Might not be the best picutre, but I think you might be able to make out slot 2 and under it slot 3 & 4 labeled in blue supervisor statement.

Any thoughts?

Thanks,

Bob

Edison Ortiz · ‎03-09-2008

My apologies, I should've caught it earlier. You need 12.2(40)SG for the 4507R-E and the previous link I posted has incorrect information.

Slots 3 and 4 are reserved for supervisor engines only in Cisco Catalyst 4507R-E; Slots 1-2, and 5-7 are reserved for line cards.

This link has the correct information:

http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps4324/product_data_sheet0900aecd801792b1.html

HTH,

__

Edison.

bkoryus · ‎03-09-2008

Edison,

Thanks! I believe that should do it. I will upload the new IOS and the blade and believe I should be ok. Thank you again,

Bob