CM 5.0.2 and Utlite33.exe user tracking

maismail · ‎03-09-2008

With the above setup in an AD envioment the reports come out most of the time with a blank user name even after reinit the database.

Kindly advise

Mahmoud

Joe Clarke · ‎03-09-2008

See this thread on what needs to be done to analyze and troubleshoot this problem:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbfce0c

maismail · ‎03-10-2008

Here is the required log file

Joe Clarke · ‎03-10-2008

It appears that UTLITE thinks that it has already updated the database with these entries. Please provide the other information I asked for in that other thread. Specifically, I require the screenshot of the properties of one entry which is missing a username.

maismail · ‎03-10-2008

here is one record that shows eventhough the lo has full info for that user but the name is not shown

Mahmoud

Joe Clarke · ‎03-10-2008

This is not what I meant. You need to click on the MAC address, then take the screenshot of the resulting pop-up window.

maismail · ‎03-10-2008

I believe tthis is what you need

Joe Clarke · ‎03-10-2008

You are facing what I feel is a new bug. I am working on a fix for this.

Joe Clarke · ‎03-10-2008

I've filed CSCso14144 for this problem. You can open a TAC service request, and have your engineer contact me to get a fix.

maismail · ‎03-11-2008

I have tried to locate the fix via the BugToolkit but I did not manage to locate it.

Can you post it..?

Mahmoud

Joe Clarke · ‎03-11-2008

No, you will need to call TAC to get it.

maismail · ‎03-11-2008

Ok

As we have recently purchased the CW and did not receive the software support yet, it will take almost a week to resume working on it.

MAhmoud