03-09-2008 01:39 AM
With the above setup in an AD envioment the reports come out most of the time with a blank user name even after reinit the database.
Kindly advise
Mahmoud
03-09-2008 01:26 PM
See this thread on what needs to be done to analyze and troubleshoot this problem:
03-10-2008 12:01 AM
03-10-2008 12:01 AM
It appears that UTLITE thinks that it has already updated the database with these entries. Please provide the other information I asked for in that other thread. Specifically, I require the screenshot of the properties of one entry which is missing a username.
03-10-2008 12:01 AM
03-10-2008 12:08 AM
This is not what I meant. You need to click on the MAC address, then take the screenshot of the resulting pop-up window.
03-10-2008 12:56 AM
03-10-2008 11:47 AM
You are facing what I feel is a new bug. I am working on a fix for this.
03-10-2008 07:26 PM
I've filed CSCso14144 for this problem. You can open a TAC service request, and have your engineer contact me to get a fix.
03-11-2008 02:45 AM
I have tried to locate the fix via the BugToolkit but I did not manage to locate it.
Can you post it..?
Mahmoud
03-11-2008 08:46 AM
No, you will need to call TAC to get it.
03-11-2008 11:31 PM
Ok
As we have recently purchased the CW and did not receive the software support yet, it will take almost a week to resume working on it.
MAhmoud
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