03-09-2008 12:22 PM - edited 03-15-2019 09:19 AM
I'm so close ...
Worked my way through the Cisco documentation and have Attendant console almost operational. The only thing that doesn't work is the display of parked calls.
When a call is handled from the AC and parked, it doesn't seem to show in the Parked Call window. However, if it is retrieved and parked from the deskset, it does show in the window.
I'm aware of the settings needed to allow parked call monitoring, and have checked that.
Anybody have any ideas?
03-09-2008 12:56 PM
Hi David,
Is the Pilot Point Associated/Controlled by the AC User?
Rob
06-20-2008 04:55 AM
I've run into this same problem on CM 6.1. Did you find a resolution to your problem?
10-15-2008 07:52 AM
Hi,
I have the same problem with CUCM ver.6.1(2).
10-15-2008 08:39 AM
I found out this is a Cisco known issue and it isn't supported. You can try creating different park slots and different partitions for your sub and pub.
10-15-2008 01:00 PM
Thanks for the info.
Tomorrow I 'll try .
I will Know you
10-17-2008 04:33 AM
Hi,
test KO. I have configured a different range of call-park number but the problem remains.
10-15-2008 04:30 PM
I had a similar issue and found that it displays parked calls if you have configured the attendant group with the user account rather than the directory number for the operators phone. If you use the directory number it does not display the parked calls until you have retrieved the call and parked it again.
10-17-2008 04:35 AM
I have configured in hunting group only the user ac and not the DN of the operators.
10-17-2008 10:05 AM
Hello all,
One of my customers was having the same issue w/CUCM 6.0...we never were able to come to a resolution.
02-05-2009 08:27 AM
We are also having an issue with this. Has there been any update / fix? Some calls show up, most do not.
ANy information would be helpful.
02-09-2009 01:20 PM
We are running into a similar situation where the parked calls are displayed only about 25% of the time, it is very frustrating for the customer. Internal calls seem to always work, calls from external sources are hit or miss (usually miss).
We have tried just about every configuration we could think of in order to facilitate this service for them, and are currently working with TAC to resolve. It doesn't look good though as this case has been open for nearly a month (this time), and we have been working on it for nearly 4 months (with a previous TAC case).
Any suggestions out there?
06-10-2009 07:42 AM
Anyone have any new information on this situation? We have the same issues, so just checking on any updates and anyone might have.
thanks
Robin
02-11-2009 01:06 AM
Hi Devogal !!!
can you share the docs of cisco which you used for configure Attendant console !! bcoz i require that and i have to configure it .... if you can share then it will be very appreciated ...
Regards
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