One Button Login for IP Phone Agents error

Unanswered Question
Mar 9th, 2008

Use CCM(4.1.3) and CRS(4.0.5) in my customer environment. They hope we can do this service in CCM. I try to use this document to do this kind of service. But I have tried many many times, the result is failed.

In my IP Phone(7960), if I put "services" button. It always shows


Authorization Required!



Enter User ID and Password


I have no idea what's happen.Could anybody please help me? I will be crazy@.@.


I have this problem too.
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rob.huffman Sun, 03/09/2008 - 19:19

Hi Brooklin,

Are you saying that you get this error as soon as you press the Services Button? If this is the case then the wrong URL has been entered in the Enterprise Parameters (URL Services), it should look like;


Where x.x.x.x is the IP Address of the Publisher.

Let us know,


brookl0815 Mon, 03/10/2008 - 10:12

Yes, I know this parameter. But my inquiry is that I already configured Subscriber Service in IP Phone that using Cisco IP Phone Services as follows:


When I press Services Button, why always show this authorization required message?I feel Subscriber Service not work. This is my confusion. If you know how to solve it, please give me a hand. I will appreciate so much.



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