03-09-2008 12:59 PM - last edited on 03-25-2019 06:56 PM by ciscomoderator
Use CCM(4.1.3) and CRS(4.0.5) in my customer environment. They hope we can do this service in CCM. I try to use this document to do this kind of service. But I have tried many many times, the result is failed.http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
In my IP Phone(7960), if I put "services" button. It always shows
----------------------------------------
Authorization Required!
username:
password:
Enter User ID and Password
-----------------------------------------
I have no idea what's happen.Could anybody please help me? I will be crazy@.@.
BrookLin
03-09-2008 07:19 PM
Hi Brooklin,
Are you saying that you get this error as soon as you press the Services Button? If this is the case then the wrong URL has been entered in the Enterprise Parameters (URL Services), it should look like;
http://x.x.x.x/CCMCIP/getservicesmenu.asp
Where x.x.x.x is the IP Address of the Publisher.
Let us know,
Rob
03-10-2008 10:12 AM
Yes, I know this parameter. But my inquiry is that I already configured Subscriber Service in IP Phone that using Cisco IP Phone Services as follows:
http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
When I press Services Button, why always show this authorization required message?I feel Subscriber Service not work. This is my confusion. If you know how to solve it, please give me a hand. I will appreciate so much.
Brook
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