IPCC Outbound in "Not Ready"

Unanswered Question
Mar 9th, 2008

Could someone tell me if IPCC Express agents can make outbound callbacks while in "Not Ready" state, and if so, which agent state the time would accumulate in.

Thanks,

Jon

I have this problem too.
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Abdulbaseer Mohammed Thu, 03/13/2008 - 02:52

Jon,

You can make manual calls and off course that will not be when they are ready and time bucket it will fall under is logged off or NR.

Baseer.

Nicholas Matthews Wed, 07/28/2010 - 08:12

Just for reference, the internal request to have this added is CSCti08057.  You can ask your account team for support on this if you feel it's important.

-nick

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