IP Phone Directory Button Timeout issue

Unanswered Question
Mar 9th, 2008
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After upgrading Call Manager to 4.2(3)SR3. and phone load to SCCP70.8-3-3S. Whenever a user uses the directory button, it never timeouts and returns back to the normal phone display it just sits there until you manually exit (this use to work prior to the upgrade). I look through the forums and and call manager settings and have not figured out how to re-enable/fix this feature, any insight it this issue would be greatly appreciated.

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Rob Huffman Sun, 03/09/2008 - 19:01
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Hi Jeff,

I am thinking that this is probably a Bug in the phone firmware. Here is a very similar one;

This can be fixed by changing the Phone firmware;

CSCsk38449 Bug Details

7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial


In the Corporate Directory, after selecting Dial for one of the Contacts, and

finishing the call, the Corporate Directory with the contact info screen

stays on the phone. In previous version of phone load the behaviour was

different, after Dialling the contact the idle phone screen was returned.


CCM version 4.1(3)sr4d



Selecting Cancel softkey to return to idle phone screen

1st Found-In






Hope this helps!



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