Which process recovers CCM Webpage Admin Username?

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Mar 10th, 2008
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On CCM5.1.2 which process resets the CCM Admin Webpage back to CCMAdministrator? I've followed the guides to no avail. I can change the password but don't know the Username (the utils reset ui administrator password doesn't change the ID).

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Rob Huffman Mon, 03/10/2008 - 06:34
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Hi Richard,


I think this is the method you are looking for;


Recovering the Administrator Password


If you lose the Administrator password and cannot access the system, use the following procedure to reset the Administrator password.




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Note During this procedure, you will be required to remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.



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Procedure



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Step 1 Log in to the system with the following username and password:


Username: pwrecovery


Password: pwreset


The Welcome to admin password reset window displays.


Step 2 Press any key to continue.


Step 3 If you have a CD or DVD in the disk drive, remove it now.


Step 4 Press any key to continue.


The system tests to ensure that you have removed the CD or DVD from the disk drive.


Step 5 Insert a valid CD or DVD into the disk drive.


The system tests to ensure that you have inserted the disk.


Step 6 After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.


When you get to this step you will get an option to Change either the administrator password or the security password.



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Note The system resets the Administrator username to admin. If you want to set up a different Administrator username and password, use the CLI command set password. For more information, see Appendix A, "Command Line Interface."



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Step 7 Reenter the new password.


The system checks the new password for strength. If the password does not contain enough different characters, you get prompted to enter a new password.


Step 8 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.



http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/iptp_adm/504/iptpch2.htm#wp1040303


Hope this helps!

Rob


richb1971 Mon, 03/10/2008 - 07:32
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Hi Rob.


Please don't let this one disappear into the Forum nether regions. Can anyone advise how to recover/change the CCMAdministrator WEB PAGE login?


I'm onsite and need it urgently.


Any help is much appreciated

richb1971 Mon, 03/10/2008 - 06:58
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Hi Rob,


Thanks for reply but isn't that procedure to reset the CLI Username/Password. Don't think it applies to CCM Admin Page


Rich

Rob Huffman Mon, 03/10/2008 - 07:55
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Hi Rich,


Ijust realised I sent you something different last month (my bad). Can you try;


From the CLI, use these commands:


utils reset_ui_administrator_password


**utils reset_ui_administrator_name


Hope this helps!

Rob

richb1971 Mon, 03/10/2008 - 08:01
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Rob,


No probs....however....


**utils reset_ui_administrator_name Doesn't work on CCM5.1


:( HELP!

richb1971 Mon, 03/10/2008 - 08:35
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Anyone any ideas how to reset the CCMWeb page Admin Username?

Jaime Valencia Mon, 03/10/2008 - 09:21
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AFAIK there is no way to do so, maybe you can try this:


run sql update applicationuser set

password='f3f84fcd7934cd48ef4fef0d9057c21d000ffe229fbd0a247ee491927aa30f02' where

name='CCMAdministrator'


this sets CCMAdministrator to 'ciscocisco'


HTH


javalenc


if this helps, please rate

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