03-10-2008 06:22 AM - edited 03-15-2019 09:20 AM
On CCM5.1.2 which process resets the CCM Admin Webpage back to CCMAdministrator? I've followed the guides to no avail. I can change the password but don't know the Username (the utils reset ui administrator password doesn't change the ID).
03-10-2008 06:34 AM
Hi Richard,
I think this is the method you are looking for;
Recovering the Administrator Password
If you lose the Administrator password and cannot access the system, use the following procedure to reset the Administrator password.
--------------------------------------------------------------------------------
Note During this procedure, you will be required to remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.
--------------------------------------------------------------------------------
Procedure
--------------------------------------------------------------------------------
Step 1 Log in to the system with the following username and password:
Username: pwrecovery
Password: pwreset
The Welcome to admin password reset window displays.
Step 2 Press any key to continue.
Step 3 If you have a CD or DVD in the disk drive, remove it now.
Step 4 Press any key to continue.
The system tests to ensure that you have removed the CD or DVD from the disk drive.
Step 5 Insert a valid CD or DVD into the disk drive.
The system tests to ensure that you have inserted the disk.
Step 6 After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.
When you get to this step you will get an option to Change either the administrator password or the security password.
--------------------------------------------------------------------------------
Note The system resets the Administrator username to admin. If you want to set up a different Administrator username and password, use the CLI command set password. For more information, see Appendix A, "Command Line Interface."
--------------------------------------------------------------------------------
Step 7 Reenter the new password.
The system checks the new password for strength. If the password does not contain enough different characters, you get prompted to enter a new password.
Step 8 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.
Hope this helps!
Rob
03-10-2008 07:32 AM
Hi Rob.
Please don't let this one disappear into the Forum nether regions. Can anyone advise how to recover/change the CCMAdministrator WEB PAGE login?
I'm onsite and need it urgently.
Any help is much appreciated
03-10-2008 06:58 AM
Hi Rob,
Thanks for reply but isn't that procedure to reset the CLI Username/Password. Don't think it applies to CCM Admin Page
Rich
03-10-2008 07:55 AM
Hi Rich,
Ijust realised I sent you something different last month (my bad). Can you try;
From the CLI, use these commands:
utils reset_ui_administrator_password
**utils reset_ui_administrator_name
Hope this helps!
Rob
03-10-2008 08:01 AM
Rob,
No probs....however....
**utils reset_ui_administrator_name Doesn't work on CCM5.1
:( HELP!
03-10-2008 08:35 AM
Anyone any ideas how to reset the CCMWeb page Admin Username?
03-10-2008 09:21 AM
AFAIK there is no way to do so, maybe you can try this:
run sql update applicationuser set
password='f3f84fcd7934cd48ef4fef0d9057c21d000ffe229fbd0a247ee491927aa30f02' where
name='CCMAdministrator'
this sets CCMAdministrator to 'ciscocisco'
HTH
javalenc
if this helps, please rate
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: