Local Directory on CME

rstevenson1 · ‎03-10-2008

My customer who is using CME 4.0 (2) is having issue with the local directory. For some reason when searching from the phone on any users first name starting with L they get the XML Error [4]: Parse Error.

The directory has been auto populated by the ephone-dns that have been entered, but surely a list is compiled of the users names and numbers and kept in a file on the flash or something?

So 1, trying to find out why the issue occurs for users first name starting with L and 2 where is the user info kept?

paolo bevilacqua · ‎03-10-2008

Which exact IOS are you using, and which phone and firmware ?

rstevenson1 · ‎03-11-2008

Version 12.4(11)T1, a mixture of 7911's and 7941's, running the following firmware

load 7941 TERM41.7-0-3-0S

load 7911 SCCP11.8-0-3S

rstevenson1 · ‎03-11-2008

Also just for info, if I manually add in a user via the "directory entry" command or via the GUI, the customer can't see this entry, but they will be able to see the entry if I create a dummy ephone with the users name & extension on it..

Just puzzled as to how CME looks up a the user list.

paolo bevilacqua · ‎03-11-2008

Hi, the gui has many strangeness of his own.

For IOS, 12.4(11)XJ4 is recommended, the one you have has many bugs.

For phone FW please use 8.2(2)SR4S on both 7911 and 41.

rstevenson1 · ‎03-12-2008

Sorry, I can't seem to find those FW loads which are support by CME, do you have a download link for those?

paolo bevilacqua · ‎03-12-2008

These are the most recent for 8.2 that is supported by cme as you can see in the FW matrix. You download from "voice" - "7900 series phones", choose the zip version. You may consider repacking as tar because that amesk it easier to copy into router.