The IOS version is 12.4(11)XW6 but also with 12.4(11)XW5 I have the same problem.

Seems that UC500 cannot reproduce the music, like play the first 1-2 second forever.

I have checked the CPU/Memory/Bandwidth utilization but all are ok.

Enrico.

Is it possible that the file got corrupted? Have you tried another one ?

Yes yes, I try also with the CUE sound file but the "noise-on-hold" are the same.

I've never heard of CME having a problem with MOH. Send relevant config, as it is strange.

telephony-service

video

no auto-reg-ephone

max-ephones 14

max-dn 56

ip source-address 10.1.1.1 port 2000

auto assign 10 to 19

auto assign 5 to 8 type anl

calling-number initiator

service phone videoCapability 1

timeouts interdigit 2

system message Netspin

url information http://192.168.99.254/ciscoxml/information.php

url directories http://192.168.99.254/ciscoxml/localdirectory.php

url services http://10.1.10.1/voiceview/common/login.do

url authentication http://10.1.10.1/voiceview/authentication/authenticate.do

time-zone 23

time-format 24

date-format dd-mm-yy

voicemail 2100

max-conferences 8 gain -6

call-forward pattern .T

call-forward system redirecting-expanded

moh en_bacd_music_on_hold.au

dn-webedit

time-webedit

transfer-system full-consult dss

transfer-pattern .T

transfer-pattern 0.T

secondary-dialtone 0

create cnf-files version-stamp 7960 Mar 10 2008 21:03:07

!

This is my conf, I don't have see similar problem too.

If you want to listen I can send you our pstn number.

Enrico.

ip source-address and multicast moh must have different ip and ports

ip source-address 10.1.1.1 port 2000

multicast moh 239.10.16.16 port 5000

AFter looking at the config I dont see the multicast commands.

Summary of MOH.

1. enable

2. configure terminal

3. telephony-service

4. moh filename

5. multicast moh ip-address port port-number [route ip-address-list]

6. exit

7. ephone phone-tag

8. multicast-moh

9. end

From this guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1010384

Note: This command is required to use MOH for internal calls and it must be configured after MOH is enabled with the moh command.

My MOH issue also is on ISDN call via BRI. I think this is a moh generation problem from au/wav