2621xm mounting interrupts causing horrid performance over a month

Unanswered Question
Mar 10th, 2008
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I have a strange situation. I had a 1721 out at a site, that had mounting interrupts, degrading VOIP performance until it needed to be rebooted every three weeks. We upgraded it to a 2621xm, and the same thing occured -- although after four weeks, instead of three weeks, and the quality was improved up to the failure point.

The log was full of these

Mar 7 09:06:18.386 PST: %SNMP-4-HIGHCPU: Process exceeds 200ms threshold (200ms IOS quantum) for GETNEXT of rmon.19.15.0--result rmon.19.16.0

Process interrupts went as high as 99%.

Things are better currently, and I've asterixed the changes that have been made recently. The IOS version is c2600-ipbasek9-mz.124-17a.bin with 98 megs/32 megs of memory. I have been through http://www.cisco.com/en/US/customer/products/hw/routers/ps133/products_tech_note09186a00800a70f2.shtml and http://www.cisco.com/en/US/customer/products/hw/routers/ps133/products_tech_note09186a00800a70f2.shtml. There is no process over 2% in show proc cpu. Show ip traffic had nothing interesting. Show int switching had 2:3 process:fast switching on the multilink, and 3:1 p:f for the chars. (After the asterixed changes, things improved to 1:3 and 1:10, so we may be on the path to improvement. Process interrupts have improved as well.)

Any idea what caused this? I'd love to hear theories...

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Overall Rating: 3 (1 ratings)
paolo bevilacqua Mon, 03/10/2008 - 12:47
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Seems a case of data structure trashing, or memory fragmentation. These are not good things, and can require a lot of time be sorted out. I suggest you seek help from the TAC, be very proactive in sending alla the requested data, ask for escalation and be patient.


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