Click to dial on CUCM6.0

Unanswered Question
Mar 10th, 2008


is it possible to configure somthing like click to dial on CUCM6.1?

If yes... how?


I have this problem too.
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Tommer Catlin Mon, 03/10/2008 - 18:44

WebDialer is built into CUCM. But its just for it's own corporate directory. You can also use the TSP software and use it for Outlook. (works ok, but not great)

If you want true click to call via HTML, Outlook, etc there are third party tools you can purchase. I have used Citrix Application Gateway and it works great.

madan.kumar Tue, 12/23/2008 - 03:28


I'm trying the dialer it doesnt work, Does it require any licence?

We are planning a Demo for one of our prospective customer, Would like to know whether there will be a evaluation copy for the Interact product so that we can give a Demo on that also



madan.kumar Tue, 12/23/2008 - 06:14

Hi Peter

Thanks for that I had mailed frm my official Id pls revert back


madan.kumar Tue, 12/23/2008 - 05:38


Just downloaded the same is it a freeware? Does it requires any licence?



yiwentan Tue, 12/23/2008 - 20:42

I installed click to call. It works in our lab, but not in production. Both the lab and production have the same UCM

I always get "Call Failed, please contact administrator".

I checked all the services and they were running. The troubleshooting guide does not help.

Any ideas? Thanks!

iftikharsyed_2 Wed, 12/24/2008 - 09:10

Click to call works for me, below is our Implemented Scenario.

1. CUCM Integrated with AD

2. Phone device is associated with End User (say user x)

3. Userx has permission on

- Group (Standard CCM END User)

- Roles ( Standard CCM END Users)

( Standard CCMUSER Administration)

4. Click to call installed on a user machine.

5. User Login credentials are provided on C2C (user x credentials, CUCM server IP )

6. Correct device is selected from Click to call -> Select Phone

7. When we dial a number (user y), call is initiated from user x IP Phone to User y.

I hope it works for you.



colan.haisell Sun, 01/11/2009 - 18:35

I have the click to call Widget operating. Does UCM 6.1 have a way of auotmagically creating a Web page of the Corporate Directory with entries that can clicked to place a call?


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