CUCM 6.1(1a) Extension Mobility

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Mar 10th, 2008
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has anyone ever seen the following error when trying to login to extension mobility?

[2]-Cannot authenticate App. user

This may not be exact error as I left site about 4 hours ago but along these lines. If required I can confirm in the morning.

However, what puzzles me is the mention of App. user as I was unaware this had anything to do with an Application user considering I am logging into Ext Mob as an END user!

I have configured the service with usual URL http://X.X.X.X...emapp...NAME#, enabled EM on device, subscribed phone & UDP to service but will not authenticate.

btw, all enterprise parameter URLs have been reconfigured with IP addresses including authenticate URL.

Any help or suggestions would be much appreciated.



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smalkeric Fri, 03/14/2008 - 13:43
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check if changing the CCMSysUser password helps: Type "CcmPwdChanger" in a command prompt: select "CCMSysUser" in the dropdown menu and change it. Are you using AD?

davidjani Sat, 03/15/2008 - 05:38
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Thank you for the response. I have actually resolved this already by changing the CCMSysUser password but your method is no longer valid in v5/6. I was not AD integrated.

Thanks again anyway.



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